1. Information We Collect

We collect information you provide when booking: name, phone number, email address, pickup and delivery addresses, and payment details processed by Stripe. We also collect shipment photos you upload and any special instructions.

2. How We Use Your Information

Your information is used solely to process and manage your delivery booking, send transactional notifications (booking confirmation, status updates, invoice), and provide customer support. We do not sell your data to third parties.

3. Marketing Communications (CASL)

We send marketing emails only with your explicit consent, obtained via an opt-in checkbox during booking. Consent is recorded with timestamp and source. Every marketing email includes a one-click unsubscribe link. Transactional emails (booking confirmations, status updates, invoices) are sent without separate marketing consent as permitted under CASL.

4. Data Storage and Security

Your data is stored on secured servers located in North America. We use industry-standard encryption for data in transit and at rest. Payment card data is processed by Stripe and never stored on Zebraz systems.

5. Sharing Your Information

We share your name, phone number, and delivery address with the assigned driver for the purpose of completing your delivery. We do not share your data with any other third parties except as required by law.

6. Cookies

This site sets cookies to measure how it is used, and Stripe sets its own on the checkout page to detect fraud. You can refuse them in your browser settings, or use Google's opt-out add-on for analytics, and the site works normally either way.

7. Website Analytics

We use Google Analytics to see which pages are read and how visitors arrive. It records your approximate city, device and browser, never your name, email address or booking details, and none of it is linked to your account. Google processes this data outside Canada.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. Contact us at info@zebraz.ca to exercise these rights.

9. Contact

Zebraz Logistics & Courier Services
4544 Sheppard Avenue East, Unit 326, Scarborough, Ontario M1S 1V2, Canada
info@zebraz.ca
+1 416-399-9495

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